At Hairora, your satisfaction is our priority. If something isn’t right with your order, we’re here to make it right.
🔄 Returns
We accept returns within 30 days of delivery. To qualify, your item must be:
If 30 days have passed since delivery, unfortunately we can’t offer a refund or exchange.
💰 Refunds
Once your return is received and inspected, we’ll send you an email notification.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Please note: A $10 return shipping fee will be deducted from your refund amount.
Original shipping costs (if any) are non-refundable.
🔁 Exchanges
We only replace items if they arrive defective or damaged.
If you need to exchange your product for the same item, please contact us first.
🚚 Return Shipping
To initiate a return, please contact our support team at support@hairora.net
We’ll provide return instructions and the return address.
Customers are responsible for the $10 flat return shipping fee, unless the product is defective or incorrect.
❗ Non-returnable Items
For hygiene reasons, items that have been used directly on the body may not be eligible for return.
📩 Need Help?
If you have any questions about returns or refunds, please reach out to us anytime at:
support@hairora.net